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We offer repairs, servicing and bike builds at our well-equipped workshop in Hay on Wye. Our mechanics have extensive knowledge and experience across a broad spectrum of cycling disciplines combined with many years experience fixing bikes – so you can be confident your bike is in safe hands.

We do our best to carry out emergency repairs on the same day, provided they are minor. For all non-emergency servicing and repairs please book your bike in – either in person by dropping in to the Drover Cycles shop, by phone or email, where we’ll advise you of the current turnaround time. Bank Holidays and weekends in Summer are particularly busy times.

If you’re booking your bike in for a specific service or job, we’ll advise you of the cost for labour and any parts. If during the course of the work, we come across anything not covered by the service booked we will call you to advise you. No extra work will be carried out or parts fitted unless we have your consent.

On collection of the bike you will receive an invoice detailing the work that has been carried out, together with any advisory notices explaining any further work that our mechanic recommends for safety, comfort or efficiency.

Your bike will be ready to collect at a date and/or time advised by our mechanic.

We do have limited storage space, so appreciate prompt collection of bikes from the workshop and reserve the right to apply a storage of £1 per day if you fail to pick your bike up on the agreed date.

Does your bike need a service?

We recommend servicing your bike at least once a year – preferably twice if you ride it a lot. Except for the frame, pretty much everything on a bike is mechanical, which means it will wear out eventually. The best way to get the longest life out of all the parts is to keep them clean and serviced, replacing things sooner rather then later (changing a worn chain, for example, before it wears out all the sprockets as well). The more efficient and comfortable your bike is, the more you’ll want to ride it. Regular servicing also means you can be confident your bike is safe to ride.

Basic Service

'M.O.T' for your bike

  • Check gears
  • Adjust brakes
  • Lube cables
  • Check tyres and inflate to pressure
  • Lube chain and mechs
  • Safety check on all bolts and fixings

Standard Service

Recommended 6 Month service for bikes in frequent use, or a pre-event check up.

  • Price of service includes fitting of replacement parts*. (Hub strip and service and headset fitting incurs an additional charge)
  • For this service we offer a 25% discount on a Drivetrain Clean and Degrease. This is highly recommended. Components are cleaned of grit, debris and grease in the parts washer and inspected for wear. Derailleur pivots are cleaned and light lube applied. This will improve the performance and extend the lifespan of your drivetrain. (Discount price £15)
  • Gear and brake cables checked for corrosion and damage. New cables, housings and all fittings replaced as needed*
  • Brakes re-aligned, pads checked for wear and replaced as necessary*. Minor warps to rotors straightened.
  • Lube cables
  • Check tyres and inflate to pressure
  • Lube chain and mechs
  • All fittings are checked and tightened to the recommended torque settings
  • Headset, bottom bracket and wheel bearings checked externally for play and free movement.

Full Service

  • All components removed from frame, cleaned and inspected.
  • Components are re-fitted to the frame with cleaned threads and anti-seize applied. Carbon assembly paste is used where suitable.
  • All fittings are checked and tightened to the recommended torque settings.
  • Drivetrain cleaned of grit, debris and grease in parts washer and checked for wear. Derailleur pivots cleaned and light lube applied.
  • Strip, clean and re-grease hubs, headset and bottom bracket
  • Spoke tensions checked, wheels trued and dish corrected. Rims inspected for wear 
  • Adjust brakes
  • Lube cables
  • Check tyres and inflate to pressure
  • Safety check on all bolts and fixings

We can do lots of other repairs, including:

  • Wheel truing and custom wheel builds
  • Hub servicing
  • Headset/bottom bracket service or replace
  • …and lots more – please ask!

Suspension Service / Repairs

We can perform minor servicing in house but also work with experienced suspension specialists J-Tech, based out in Shrewsbury and Mojo Suspension in Risca . If you have any problems with your forks or shock or if they just need a service, we can get it sorted for you.

Workshop Opening Times

The workshop is open for repairs Monday to Saturday 9:00 – 5:30, Sunday 10:00 – 5:00 (during the summer months). We’re flexible so if you need to drop your bike off before you go to work or pick it up on your way home, just let us know and we’ll do our best to accommodate you and your bike.